"Dear Serkan and Cara,
I want to express my appreciation for the wonderful way in which the two of you, the other members of your family and your entire staff assisted my wife and me in the process of redoing our counter tops. In one specific, your suggestion that Steve Savage would be able to remove and replace the tile above our backsplash made it possible for us to choose the color we wanted without settling for a combination that really would have required pretending we didn't see the angular blue accent tile that clashed with the mariachi granite. Steve, by the way, works quickly, with great expertise. He is very concerned about doing things well and doing things right and wonderfully skilled at solving virtually any household construction problem one can put to him.
Everyone we worked with at Gereli Marble and Granite seemed to go out of your way to help us. You not only helped us in every way to make the right choices but, in addition, you showed hospitality of spirit that, in my experience, was unique in any business transaction. Though I declined to accept your offer to share your French fries when I interrupted you lunch, the genuine spirit of hospitality you expressed touched me.
The young man who came to measure for our counter top was extremely careful and thorough and it showed when the counter top was delivered. When your workers installed the order everything fit to perfection, even where it was pieced.
It would be an understatement to say I was impressed by the professionalism and quality of the work done by the men who installed the counter top. They were absolutely thorough in making sure that joints met to perfection. Your workers spent a good part of their time using shims to get the countertop perfectly seated with our old cabinetry. The result is that the appearance of our cabinets has been raised several notches. Where the counter top, because of its length, needed to be pieced in one place your staff worked until there was not the slightest disparity in the flow of the surface from one piece to the next. The caulk line where the pieces are joined would never be seen if you didn't know where to look. The same is true of the caulking for the back splashes. They are caulked so perfectly that the counter top and back splash almost seem to be of one piece.
Everyone one of your workers, as well as Steve Savage, who did the demolition and plumbing showed great concern for treating out house with care not to cause any damage and to make sure that, when they left, everything was cleaner than when they arrived.
Finally, taking into account the high quality of your relationship with me as your customer and the high quality of the work you did, I was very pleased with the cost.
Thank you for making working with you a true pleasure."
C. Thomas Holliday, and for my wife Susan Goff